SERVICE

	We paint Machines Make it new again!   General Service Manager: Ed Perrotti North Oxford Service Hours: Service Manager - Tom Hickey M-F 7:30 am-4:30 pm phone 508-987-8786 fax 508-987-3578 toll free 800-922-8295 Swansea Service Hours: Service Manager - Steven Hutnak M-F 8:00 am - 4:30 pm phone 508-379-9810 fax 508-379-1160 toll free 800-456-6885 Plymouth Service Hours: Service Manager - Stan Warren M-F 7:00 am - 4:30 pm phone 508-830-9997 fax 508-830-1014 toll free 800-916-0997 Billerica Service Hours: Service Manager - Peter Tarasuk M-F 7:00 am - 5:00 pm phone 978-667-4345 fax 978-667-4810 toll free 800-531-2266 Springfield Service Hours: Service Manager - Tony Jensen M-F 7:00 am - 5:00 pm phone 413-543-5595 fax 413-543-5871 toll free 800-734-5594

Service
We have 5 full service facilities located in North Oxford, North Swansea, Plymouth, Billerica, and Springfield Massachsetts. You can bring your equipment to our shops or we can come to your job site with one of our fully equipped field service trucks.

There's more to maintenance than just changing oil and a filter. Extended component life and productivity are the result of our maintenance strategy. Condition Based Maintenance depends on actual machine conditions to determine when and what actions are required. Application and operating conditions are considered when servicing your machines.

We offer:

• Repacking & rebuilding of hydraulic cylinders
• Line boring
• Air conditioning recharging
• Hydraulic oil flushing & filter caddy service
• Planned preventative maintenance programs
• Hydraulic attachment installation
• Welding & fabrication
• Undercarriage removal & replacement
• Undercarriage pin & bushing track press service (In shop only)
• Electrostatic paint booth (In shop only)
• Fluid analysis

Please contact any of our 5 service locations if you would like to know more about scheduling any of these service offerings.


Customer Support Advisors (CSA)
Our Certified CSA's have the knowledge and technical skills to help you make important decisions on machine maintenance and repairs. Click here to learn more about our Customer Support Team.

Emissions
Visit our emissions page for some helpful links regarding emissions.

Power Plan Financing
If you need major repairs such as undercarriage work, engine replacement, or transmission overhauls, JD Power Plan might be for you. With Power Plan you can finance your repairs and hold on to your cash that is needed for the day-to-day operations of your business. Credit applications are on hand at all of our locations and should be submitted prior to the date that the transaction will be processed. Each transaction is subject to credit approval. Click here for more details on John Deere's PowerPlan options.

What makes our Service Department Better?

It is our goal to provide our customers with industry leading product support for John Deere construction equipment. In order to accomplish our goal, John Deere and Schmidt Equipment have set many service standards that will allow us to be that industry leader. Here are some of the Product Support standards we are committed to in :

Technician Training

We require our technicians to attend John Deere University and In House Training Programs that are held in our facilities each month. Technicians are evaluated and enrolled in technician certification paths to complete the required training. Each technician must complete 3 levels of John Deere instructor lead training for each machine family in the areas of power trains, hydraulics, electrical, air conditioning, undercarriage, oil cleanliness, publications and customer relations before becoming a “Certified John Deere Technician”.

New Equipment Model Qualifications

Service technicians are required to complete a study guide and an on-line test through John Deere University for all new models introduced by John Deere. New model qualifications must be completed within a pre-determined period of time before the dealer is allowed to complete warranty work on that model.

Essential Service Tools

Service locations are required to have all special tooling deemed necessary by John Deere to remove, replace, rebuild, reassemble and/or reinstall all major components on all new models developed and introduced.