Customer Support Advisors

Our team of Customer Support Advisors (CSAs) are available to our customers to assist in many areas including:

  • Measure and monitor undercarriage life
  • Introduce and explain products and services
  • Explain wear parts and options regarding teeth and edges.
  • Provide information on proper machine maintenance and contracts
  • Provide quotes for parts, service and attachments

The relationship with your CSAs begins when you purchase a new machine from Schmidt Equipment. They will review the warranty on your new machine, advise you of the service points, connect you with the right person when you need to contact us, and introduce you to our maintenance program.

Let our CSA manage the Undercarriage part of your business. They will evaluate your undercarriage on a regular schedule and help you maximize the hours of service that it gives you. When it’s time for undercarriage repairs they will guide you through the process. They will be glad to tell you about SC2, extended life undercarriage, too.

Your CSA will be happy to handle any need that you might have:

Undercarriage


Rapid and unbalanced undercarriage wear can consume up to 50 percent of your maintenance budget. We offer three choices to cover your needs:

Standard Undercarriage
All components are carefully matched in tolerance, strength, hardness, and wear limits, for optimum wear life.

Extended Life Undercarriage
This wear resistant system features the addition of the popular and exclusive SC-2™-coated bushings.

Maximum Life Undercarriage
This option incorporates SC-2 coated bushings along with stronger seals and larger components compared to the Standard and Extended Life Undercarriage systems that already deliver longer and more balanced wear in most soil conditions.

Parts


Availability of equipment parts is key to a profitable fleet. Our CSAs and the five Schmidt Equipment Parts Warehouses are on hand to replace, upgrade and identify your most important parts. Read on »

Bucket Teeth – John Deere offers the RVJ Bucket Tooth System – engineered to deliver hammerless technology.

Cutting Blades & Edges – From grinding asphalt to chipping brush, we’ll provide the edge you need for the most demanding work.

Oil & Lubricants – The best way to keep your investment in prime shape is by using only John Deere fluid products, created specifically with your John Deere equipment in mind.

Filters – Air, Engine, Fuel, Hydraulic – Filters provide protection from the dirty and demanding work that is heavy construction.

Batteries – From standard-duty Performance Batteries to heavy-duty StrongBox™ line, we have the battery for your construction equipment, and more.

Attachments


With more than 100 models, our attachment lines provide a cost-effective way to maximize your construction equipment through increased capabilities. Read more »

Additional Attachments Brands:

  • CP
  • Craig Manufacturing
  • FFC
  • GEM
  • Indeco
  • JRB
  • McMillen
  • Paladin
  • Sweepster
  • TAG Manufacturing
  • Woods Construction
  • ZMI Snow Pushers

Service – On the Road & In the Shop


With five fully equipped service facilities throughout Massachusetts, Schmidt Equipment can provide service when you need it — On the Road & In the Shop. Read more »

Let our CSAs put you in touch with our experienced service staff and shops.

Customer Support Advisor Manager:

 Walter DeAdder Jr.
Phone: 508-987-8786